About Us
Embark on a heartwarming odyssey with PawsomePetTails, where we illuminate the extraordinary bond between companion pets and aging individuals, stroke warriors, and the differently abled forging their path through the complexities of these unique life stages.
Step into our family circle as we delicately navigate the intricate journey of selecting a canine companion for my exceptionally resilient mother. Together, let's gracefully overcome the challenges that come with aging and embrace life's vibrant chapters after a stroke, all with the unwavering support and joy that a faithful companion pet provides, helping stroke survivors to become strong.
Discover a wellspring of inspiration within our tales, where every wagging tail and gentle pawprint tells a story of resilience, companionship, and the transformative power of pets for those navigating the beautiful journey of aging and post-stroke life. PawsomePetTails is your portal to a world where the unconditional love of a furry friend becomes a beacon of joy and support, enhancing the lives of those who've faced health challenges with grace and fortitude.
FAQ'S
Pet Picks by JoJo
A wide range of pet products carefully curated to cater to the physical and emotional well-being of our beloved furry companions. Treats, toys, cozy beds, grooming essentials, and more, we understand the importance of ensuring that our pets lead happy, healthy lives.
Adaptive Living Essentials
Health and lifestyle products tailored for enhancing physical and emotional well-being, aiding rehabilitation, and supporting recovery following a stroke or while navigating life's challenges, including those facing health hurdles and individuals with differing abilities.
Q&A
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@PawsomePetTails.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@PawsomePetTails.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@PawsomePetTails.com.